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ONU Offline Issue Form

Caller Name: Contact Number: Ticket ID: ONU Type:

Red Light Blinking in LOS: Yes No ONU Rebooted: Yes No

No Light in LINK: Yes No ONU Rebooted: Yes No

Have you informed the client about SLA/applicable charges? Yes No Last ticket date for the same issue: Additional Notes:

Internet Not Working Issue Form

Caller Name: Contact Number: Ticket ID: Issue occurred since: Issue on: Specific device Overall Last ticket date for the same issue: Link Status: Session observed: Yes No Dial-up in Radius log: Yes No Additional router connections: Yes No Troubleshoot: Informed client about App/Customer Portal: Yes No Additional Notes: